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GENERAL TERMS AND CONDITIONS

The following general terms and conditions (Terms) apply when using the e-shop at https://www.stefanosrokos.gr. Use of the e-shop entails full acceptance of the Terms. If for any reason you do not accept the Terms, you are requested to refrain from using the e-shop.

In the e-shop, you may purchase art products inspired by Stefanos Rokos’ work. In particular, books and silk prints featuring artwork created by Stefanos, as part of his visually depictive approach to the Nick Cave & The Bad Seeds album No More Shall We Part, will be available for purchase via the e-shop.

For the purposes of these Terms, the supplier is:
Stefanos Rokos
24 Iakinthou Street, Agia Paraskevi
153 43 Athens, Greece
Tel: 210 63 90 500
E-mail: info@stefanosrokos.gr

Pricing – Orders

The prices of products available via the e-shop are inclusive of V.A.T. and other duties or taxes (e.g. import duties or taxes which may be required for due delivery), and are shown next to each product. The cost of transport (e.g. dispatch and delivery costs; postage fees) is borne by you, and will be clearly indicated to you prior to the placement of the respective order.

Where a cost cannot be calculated and indicated clearly, this will be noted during the placement of the respective order. If an error is discovered in the price of a product already ordered, we will inform you as soon as possible and give you the option of either confirming the correct price or cancelling your order. We will contact you via the e-mail you have given us for contact purposes. Your order will be cancelled automatically if you do not respond within a reasonable time period.

Payment

As soon as the order is complete, you will receive an e-mail confirmation. Payment takes place upon placement of the order. If the e-shop provides a pre-order option for a product, payment similarly take place upon placement of the pre-order. Where an order is cancelled, the full amount of the respective payment will be returned to you using the same means of payment used for placement of the order.

We offer the following payment options:

1. Credit or debit card
2. Paypal
3. Bank transfer to the following bank account(s):
   NATIONAL BANK OF GREECE GR3701107150000071500397139

An SSL protocol with powerful encryption (128-bit) is used to ensure security for all commercial transactions. All customer information and personal data, inclduing card numers, names and addresses are encrypted so that they cannot be read or modified during their online transfer.

Delivery – Exchange

We reserve the right to select the means of transport and delivery for all products. You will receive products you have ordered at the latest within 30 days from placement of the respective order. This does not apply to pre-orders, in respect of which we will notify you, prior to the placement of your pre-order, of the expected time required for delivery.

Upon delivery of any product, you are responsible for checking whether your product is in the desired condition or if there are marked defects. In the latter case, please contact us without delay at info@stefanosrokos.gr and we will give you the option of receiving either a replacement product (exchange) or a refund. Replacement can only be made for a like product, and will depend on whether there is stock remaining for the specific product. If the product is out of stock, you will be notified of this so that the refund process may begin. Where a product is being exchanged, you must return the defective product to us before we can send you a replacement; we will cover the cost of such return and exchange.

Retraction – Return

You are entitled to retract your purchase within 14 days from the day following that on which you received the product. In order to exercise your retraction right, you must inform us of your decision by making a clear statement that you retract your purchase (e.g. statement via e-mail at info@stefanosrokos.gr).

Where you retract a purchase, you are required to either send the product back or deliver it to the address set out in these Terms. The above deadline is deemed met where you send the product back prior to expiry of the 14 days. If you retract your purchase, so long as we have received the product being returned, you will receive a refund of the full purchase price, including costs of delivery, but excluding any additional expenses, which may have been incurred if you chose to use a more expensive means of delivery than the one we offer.

Once we receive the product – in proper condition, the same as that in which it was delivered – the respective refund will be made within 14 days from the date on which you notified us of your decision to retract the purchase. We will cover the refund costs, and will use the same means of payment for the refund as that selected by you for the original transaction, unless expressly agreed otherwise.

Contact

Where an issue or query arises in respect of an order, we will contact you via e-mail, mobile sms and/or telephone, based on the details, which you provided either when placing an order or when creating a user account on https://www.stefanosrokos.gr. For any information or other clarification you may require in respect of an order or purchase, please feel free to contact us by sending an e-mail to info@stefanosrokos.gr.

Finally, if you would like to submit a question, complaint or any other kind of comment in respect of these Terms, you may similarly contact us anytime at info@stefanosrokos.gr.